Quality Assessment of Staff in-service training from View Points of Employees Ahvaz Jundishapur University of Medical Sciences

Background: Medical sciences universities have great mission to train efficient, professional and committed human resources to solve the health need of people. This research aimed to study the quality assessment of staff in-service training from viewpoints of employees Ahvaz Jundishapur University of Medical Sciences based on servqual model between 2011-2015. Methods: This is a descriptive, cross-sectional study which was conducted in December 2015. Its population included 1210 persons who were formal staffs or contractors of central university and colleges located on campus, with at least a bachelor's degree. The sample size was estimated 292 persons based on Cochran formula. Then, the sample of each course (public, professional and computer) were selected randomly. The data was collected by using Servqual questionnaire. In order to analyze the data, descriptive and inferential statistics (including frequency, frequency, density, standard deviation, SD) and given to abnormal distribution of data, Kolmogrov Smirnov test and nonparametric tests of Wilcoxon and Kruskal-Wallis were used with the software of SPSS V 21. Results: The results showed that from the 5 dimensions of the service quality, two dimensions of empathy and reliability have no negative gaps, the dimensions of credibility(-1.44), tangible (-0.66) and responsiveness (-0.41) have negative gaps and there are no significant differences between the quality of public, professional and computer educational services(P>0.05). Conclusions: It is recommended that this university prioritize those dimensions that had the highest gap (Tangibles, Responsiveness and Creditability) to allocate the resources and effort to address problems and enhance the quality of education.